Privacy Policy

We may collect information that you provide directly to us or that is generated through your use of our websites, applications or services. This may include:

1.1 Personal Information

Information you voluntarily provide to us, including your:

• Name
• Email address
• Telephone number
• Company or organisation
• Mailing address
• Account information, where applicable
• Information submitted through contact forms or other communications with us

1.2 Technical Information

We may automatically collect certain technical information when you access our websites, applications or services, including:

• IP address
• Device type and identifiers
• Browser type
• Operating system
• Internet service information
• General location information
• Website or application usage information

This information may be used to operate, maintain, secure and improve our services.

1.3 Usage Information

We may collect information relating to how you interact with our websites, applications and software, including pages viewed, features used, interactions, session information and other associated technical data.

This information helps us understand how our products and services are being used and enables us to improve functionality, performance and user experience.

We may use information collected from you to:

• Provide and operate our websites, applications, software and services;
• Respond to enquiries and provide customer support;
• Improve our products, services and user experience;
• Develop and maintain software functionality;
• Monitor performance and resolve technical issues;
• Maintain the security and integrity of our systems;
• Communicate important service-related information;
• Send relevant information or updates where you have consented to receive them;
• Meet our legal and regulatory obligations; and
• Respond to lawful requests from competent authorities.

We will only process personal information where we have an appropriate legal basis to do so.

We may share limited personal information with trusted third-party service providers that perform services on our behalf. These may include providers involved in:

• Website and application hosting;
• Cloud infrastructure;
• Software and technical services;
• Communications;
• Analytics;
• Customer support; and
• Other services required to operate our business.

We only provide information that is reasonably necessary for these providers to perform their services and expect them to handle personal information appropriately and securely.

Third-party providers may also maintain their own privacy policies governing their processing of information.

In relation to this website specifically, we use Google Analytics to understand how the site is used, Google reCAPTCHA to protect our contact form from automated abuse, and Slack to route contact form enquiries to the relevant member of our team. Each of these providers processes information under its own privacy policy.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is restricted to authorised personnel and service providers where access is reasonably required.

Where appropriate, information transmitted between users and our services is protected using encryption and other industry-standard security technologies.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure, and users provide information electronically at their own risk.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records and complying with applicable legal requirements.

When personal information is no longer required, we may securely delete or anonymise it.

We may preserve or disclose information where we reasonably believe this is necessary to:

• Comply with applicable laws or legal processes;
• Respond to lawful requests from courts, government bodies or competent authorities;
• Protect our legal rights;
• Protect the safety or security of our users, employees or others;
• Prevent or investigate fraud, misuse or security incidents; or
• Protect the integrity of our systems and services.

Our websites, applications or software may contain links to, integrations with or functionality provided by third-party services.

These third parties operate independently from MXT and may have their own privacy policies and data-processing practices.

MXT is not responsible for the privacy practices, content or activities of independent third-party websites or services.

We may use or share information that has been aggregated or anonymised so that it can no longer reasonably identify an individual.

Such information may be used for analytics, product development, service improvement, research and other legitimate business purposes.

Depending on applicable data protection legislation, you may have rights in relation to your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information in certain circumstances;
• Object to or restrict certain processing;
• Request the transfer of certain personal information; and
• Withdraw consent where processing is based upon your consent.

To exercise any applicable rights, please contact MXT through the contact details provided on our Contact page.

We may update this Privacy Policy from time to time to reflect changes to our services, business operations or applicable legal requirements.

Where appropriate, material changes may be communicated through our website, applications or other reasonable means. The latest version of this Privacy Policy will be published on the MXT website.

If you have any questions regarding this Privacy Policy, the personal information we hold about you or how your information is processed, please contact us through the Contact page on the MXT website.